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Pass Guaranteed Quiz 2025 PECB ISO-IEC-20000-Foundation–High-quality Reliable Dumps Questions

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is the value of good service management?

A. ensures people to comply with service level agreements (SLAS) using documented information
B. It allows an organization to be certified, which always adds value for the business
C. It provides a structure for service provisioning that can be adapted to the culture of the organization
D. It offers prescriptive guidance that allows the organization to create efficient processes.

Answer: B

NEW QUESTION # 37
What do demand management and capacity management do?

A. Demand management determines future capacity needs. Capacity management monitors current capacity
B. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand
C. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services
D. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

Answer: B

NEW QUESTION # 38
What is the intent of the service availability management process?

A. To ensure that agreed service availability commitments to customers can be met within agreed targets
B. To ensure that agreed service availability commitments to providers can be met in all circumstances
C. To ensure agreed effective communication towards customers
D. To ensure that agreed levels of service commitments to customers can be met in all circumstances

Answer: A

NEW QUESTION # 39
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Change management
B. Service desk
C. Release and deployment management
D. Configuration management

Answer: A

NEW QUESTION # 40
How can an organization determine the effectiveness of the service level management process?

A. By defining service levels
B. By reporting on all incidents
C. By monitoring service level targets
D. By checking contracts with suppliers

Answer: C

NEW QUESTION # 41
......

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